Terms and Conditions
Welcome to Rusticful Candle Co. If you are visit or online store, you accept these conditions. Please read carefully. When you use any current or future Rusticful Candle Co. service, whether or not included in the Rusticful Candle Co. web site, you will be subject to the guidelines and conditions applicable to such service or business.
Return Policy
Our goal is to make is to make every purchase a happy purchase. Eligible items items my be returned within 30 days of purchase. Ineligible items include body care products and select used product. If you believe you have received defective product contact our Customer Service Team.
Items must be securely packed in original packaging to ensure safe delivery back to our facility. If items arrive back at our facility broken, it could impact the refund amount.
Customer is responsible for shipping cost on all non-defective items.
Once your merchandise has been returned to our facility, please allow us up to 5 business days to process the return and issue a refund or gift card.
Please note original shipping fees are non-refundable.
Other Businesses
Rusticful Candle Co. assumes no responsibility for any material outside of Rusticful Candle Co. web pages that may be accessed through hypertext or other computer “links” and does not exert any editorial or other control over those other sites. You should carefully review their privacy statements and other conditions of use.
Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Rusticful Candle Co. does not sell products for children. Children are not eligible to use Rusticful Candle Co. services, and we ask that minors not submit any personal information to us. Rusticful Candle Co. reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Safety Tips
For best results in burning your candle, keep wick trimmed to 1/4 inch, allowing the wax pool to extend to the outside rim before extinguishing the flame. Wax has a “memory” so at subsequent burnings; the candle will melt out to the edge and burn evenly. Many of our candles are uniquely designed to allow the candle to set on its lid while burning. Always place on a heat and stain-resistant surface. If glass becomes chipped or broken, do not continue to burn. Remove any foreign objects in jar before relighting. Never extinguish by placing the lid on a burning candle. Do not continue to burn when the wax content is less than 1/2 inch from the bottom of the container. Never leave a burning candle unattended. The seller and/or manufacturer are not responsible for misuse.
Product Descriptions
Rusticful Candle Co. and its affiliates attempt to be as accurate as possible. However, Circle E Candles does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Rusticful Candle Co. itself is not as described, your sole remedy is to return it in unused condition.
Jar Buy Back
We hope you enjoyed your purchase from Rusticful Candle Co. Now that you have used and empty your container let us buy it back from you. You will receive store credit eligible to use on your next purchase. The credit amount depends on the container size. No need to clean them out, we will take care of all the messy work. Empty jars must be have been purchased from Rusticful Candle Co. Jars must have the original label and lid. Broken or chipped jars will not be excepted. Any jars needing to be shipped back to Rusticful Candle Co customer is responsible for all shipping cost. Rusticful Candle Co has the right to refuse any jar not in its original conditions.